Cancellation, no-shows and late arrivals

 

At Capital Hill Remedial Massage, we provide quality health care to all our clients in a timely manner. No-shows, late arrivals, and cancellations inconvenience not only the therapist, but other clients as well.

 

When you book your appointment, you are holding a space on our calendar that is no longer available to other clients. In order to be respectful of your fellow clients, please contact us as soon as you know you will not be able to make your appointment.  

 

Cancellation

 

To avoid cancellation fees, please contact us at least 3 days ahead of your booking.

 

If cancelled within 3 days of your appointment, the fees are:

• 3-1 day before - 50% cancellation fee

• Less than 12 hours before - no refund  

 

In the event of a true, unavoidable emergency, all or part of your cancellation fee may be credited to future appointments at the owner’s discretion.

 

If we need to cancel your appointment with less than 6 hours’ notice, a new appointment will be scheduled without penalty to the client, subject to availability.

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No show

 

A no-show is when a client misses an appointment without cancelling or prior contact. No refunds available for a no-show. The first time a client misses an appointment, we will make a note in your file. All future missed appointments will incur a no-refund policy.

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Late arrivals

 

If you are late for your treatment, the time will be taken off the booked treatment time. If we are not able to treat you within the remaining allotted time, there will be no refund to your booking.

 

Privacy

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Capital Hill Remedial Massage is committed to the privacy of its clients. Personal information is treated as confidential and is used only for the purpose for which it was collected. Information kept on file will not be released to a third party without the express consent of the client.

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Massage

 

Capital Hill Remedial Massage will discuss your presenting condition and options for treatment with you so that you are appropriately informed and can make decisions relating to your treatment. You may choose to consent or refuse any form of treatment for any reason including religious or personal grounds. Once you have given consent, you may withdraw that consent at any time.

 

Your therapist may ask personal questions relating to your complaint and how it impacts your daily living. The more information you provide, the more likely it is that they can provide effective treatment. If you feel uncomfortable with a particular question or group of questions, please let the therapist know and they will cease. 

 

Your therapist will not diagnose illnesses, prescribe medications nor physically manipulate the spine or its immediate articulations.

 

During the examination, assessment and treatment, it will be necessary for the therapist makes physical contact with you. You will always be asked for permission before physical contact is made in any way. Physical contact requires express consent. You may withdraw consent at any time, at which point, all physical contact will cease immediately.

 

Depending on the particular treatment that is agreed to, you may be asked to undress outer layers of clothing. At no time should your underwear be removed. Let your therapist know if you feel uncomfortable in removing any particular item of clothing prior to the treatment.

 

During your treatment, your personal space and privacy will be respected. You will be draped with no fewer than two towels at any time and the only body part that will be exposed is the body part being treated. If you feel uncomfortable at any time, or wish to cease the treatment please let the therapist know and treatment will cease immediately.

 

Massage may provide benefits for certain conditions but results are not guaranteed. These benefits may include relief of muscular tension, relaxation, reduction in the symptoms of stress-related conditions and provision of wellbeing.

 

Massage therapy may produce side effects such as muscle soreness, mild bruising, increased awareness of areas of pain and light-headedness amongst other possible temporary outcomes.

 

Consent from a custodial parent is required to treat a minor and must be present during any treatment of a child or minor. Where a person is incapable of understanding the treatment, consent may be provided by another person legally authorised to provide such consent. Evidence of legal authorisation is required in such circumstances.

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